Solution: Motorola Device Manager not working on PC with Moto G4 plus

After installing Motorola Device Manager I got a small telephone type image with Moto G(4) written on it when I connected with USB. No internal files visible.

SOLUTION:

Disconnect USB

Go to Settings > Apps

Now look at the dot dot image and you’ll find “Show System”. Now you need to, one by one, go to : External Storage and Media Storage

For each of these click on the image and then on “storage”. You’ll find “data” and “cache”.

Clear these two on each of these.

Reboot.

Give it 5 min after full boot up.

Now connect USB again. You’ll get a menu – Pick “file transfers” (MTP). I don’t have a copy of the menu but it will look something like this: