September 15, 2021
Problem using the debit card online in India
My Kotak debit card works well at ATMs or in physical shops but I’m experiencing huge problems with online banking. That is because an OTP is issued by Kotak for every online transaction to my phone number in Australia. Simultaneously, Kotak does issue an OTP via email – however, the email takes up to 5 minutes to reach – and in more than half the cases, the online transaction is aborted due to the delay.
Trying to overcome the online problem via gift card
Trying to overcome the problem via a gift card – but that doesn’t work, either. I thought I’d try to overcome this problem by ordering a gift card for Rs. 10,000. The card arrived but is useless – it is not recognised for online banking. I have repeatedly called Kotak customer service and they say something is wrong with their backend system. I went to the Palam Vihar branch yesterday to see if they could help fix the issue but they can’t either.
In other words, a crucial element – of online banking – is effectively not available to Kotak NRO accounts. No viable option seems to exist.