Sanjeev Sabhlok's notes on technology, hardware, gardening

Moto-G not booting/ recovery not working/ not doing factory reset

https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/97329/p/30,6720,9050

TRIED AND FAILED

Force restart or reboot:
a) Press and hold the Power button for 7 – 10 seconds
b) Press and hold the Power Button for a full 120 seconds while connected to a charger.

Factory reset

a) Use "volume down" to try options. I finally had to try "recovery" > Android on its back > try the "volume down" and ower buttons again till you get another menu 

b) Pick factory reset, and deleted data (then option to reboot. Tried. NO RESULTS. Kept making sound as if twas trying to restart, but stopped each time.

SIM card replacement

It has been suggested on some websites that a faulty SIM card could be the cause of the problem. Actually, that was not the issue in this case.

==

THIS IS WHAT I GET WHEN I TRY TO RESTART:
AP Fastboot Flash Mode (S)
41.10 (SHA-990XXXXX)
CPU MSM8226 CS
eMMC: 16 GB Sandisk RV=06 pv = 07 ty =17
DRAM: 1024MB Hynix S4 SDRAM DI=4GB
Battery OK
Device is LOCKED, Status Code: 0
Connect USB Data Cable

may need to use:

https://www.youtube.com/watch?v=laU6NQ0LxR0

 

THIS DID NOT WORK

This is our recommendation as well. 

  1. Plug it into the charger 
  2. Hold the VOL DOWN key
  3. While still holding the VOL DOWN key, press and hold the POWER key
  4. Hold both keys down for over 120 seconds.  This is more than two minutes and will seem like a long time. You might want to time yourself to make sure you hold it longer than two minutes. 
  5. After holding the keys down for more than two minutes, release them.
  6. The Flash Boot screen will display, and the Normal Reboot option will be highlighted
  7. Press the VOL UP key and the device will start a normal reboot.

We're working to eliminate this issue in a future update.

UPDATE:

If you have tried the above and it didn't work, try this:

  • Plug in the phone for 15 minutes.
  • Proceed to Step 2 above.

Thanks.

sabhlok

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5 thoughts on “Moto-G not booting/ recovery not working/ not doing factory reset
  1. Sudhir Chauhan

    I do have a MOTO X PLAY 1562 with a similar challenge. when switched on , it boots into Fastboot mode with the device locked and status code 0 message.I can’t flash a ROM into RSD lite or other flahing methods , which fail at various stages

    * my mistake was that I had tried to perform a rot carelessly.

    SUDHIR CHAUHAN

     
    Reply
  2. Raj

    THIS IS WHAT I GET WHEN I TRY TO RESTART:
    AP Fastboot Flash Mode (S)
    40.09 (sha-ae00f8c, 2014-06-17 16:40:42)
    CPU MSm8210 CS
    eMMC: 4 GB hynix RV=06 pv = 05 ty =17
    DRAM: 1024MB Hynix S4 SDRAM DI=4GB
    Battery Low
    Device is LOCKED, Status Code: 0
    Connect USB Data Cable

    IF I SELECT ANY OPTION ITS SAY BOOT UP FAIL

    i try to do all process but its not work i hold key for 120 sec or more but nothing happen when the reboot recovery menu come and i select any option its say fail to start what should i do to work my device….

     
    Reply
  3. Tony

    I did hold the volume and power for 120 seconds to get to recovery but still recovery &
    boot didn’t show up, I tried this method again still not displayed. I have big problem to
    use my phone> Motorola moto G. actually I can’t be able to use my phone normal way,
    there is someone who has deep obsession with my phone, I downloaded apps to help
    me use my phone to no avail, the biggest problem I have is ” black screen” problem,
    when I click one of the apps black screen fill the screen, I have to restart over and over
    again and the problem persists not only that my phone freezes, I even have a problem
    to restart, it’s difficult to scan too… Please help!

     
    Reply

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